Refund and Returns Policy
1. Consumer Rights
At Clarendon Brewing, we aim to provide you with high-quality products and excellent customer service. We understand that sometimes you may need to return a product, and we want to make the process as simple and transparent as possible.
As a consumer, you are entitled to certain rights under Australian Consumer Law. Our refund and returns policy is in accordance with these rights and regulations.
2. Returns and Refunds
2.1 Change of Mind
If you change your mind about a purchase, we may offer you a refund or exchange within a reasonable period of time, provided that:
- The item is returned in its original condition, including packaging, tags, and any accessories.
- You provide proof of purchase, such as a receipt or order confirmation.
- The item is not listed as an excluded item (see section 3).
Please note that you may be responsible for return shipping costs for change-of-mind returns.
2.2 Damaged or Faulty Products
If you receive a product that is damaged, faulty, or not as described, please contact us immediately to arrange a return, refund, or replacement. We will cover the cost of return shipping for damaged or faulty products.
2.3 Consumer Guarantees
Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product you purchased:
- Has a major problem that would have stopped you from buying it if you had known about the issue.
- Is significantly different from the description, sample, or demonstration model shown to you.
- Is not fit for the purpose you told us you wanted it for and cannot be easily fixed within a reasonable time.
- Does not meet the specific purpose or achieve the results you requested.
3. Excluded Items
Please note that certain items may not be eligible for return or refund due to hygiene or safety reasons, including but not limited to:
- Perishable goods, such as food and beverages.
- Personalised or custom-made items.
- Products with broken seals or packaging that has been opened or tampered with.
- Products that have been used, worn, or damaged after delivery.
4. How to Request a Return
To request a return or refund, please contact our customer service team at [contact email or phone number] within [number] days of receiving your order. Our team will guide you through the return process and provide you with further instructions.
5. Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund or replacement. Refunds will be issued to the original payment method used for the purchase within [number] business days.
6. Contact Us
If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact us. Our customer service team is here to assist you and ensure your shopping experience with Clarendon Brewing is a positive one.
Operated by Sparge Pty Ltd (ABN 43666544510), trading as Clarendon Brewing
South Australia
1. Overview
These Terms & Conditions apply to the hire of the Brew Bin mobile kegerator unit supplied by Sparge Pty Ltd (“we”, “us”, “our”).
By booking a Brew Bin, you (“the Hirer”) agree to these Terms.
The Brew Bin remains the property of Clarendon Brewing at all times.
2. Private Hire Only
The Brew Bin is supplied for private functions only.
Beer supplied with the Brew Bin:
- Must not be resold
- Must not be supplied at ticketed or public events without prior written approval
- Must not be used for commercial on-selling
If the event is found to be public, ticketed, or commercial without disclosure, we reserve the right to cancel the booking without refund.
3. Liquor Licensing Compliance (South Australia)
Alcohol is supplied by Clarendon Brewing (Liquor License # 30690) under its South Australian liquor licence and remains under the control of the licensee until service.
The Hirer agrees that:
- Alcohol will not be supplied to persons under 18 years of age
- Intoxicated persons will not be served
- The event will comply with the Liquor Licensing Act 1997 (SA)
- Alcohol will not be removed for resale
The Hirer is responsible for supervising alcohol consumption at the event.
We reserve the right to refuse or cease supply if liquor laws are breached.
4. Responsible Service & Supervision
The Hirer must:
- Nominate a responsible adult (18+) to oversee service
- Ensure responsible consumption
- Provide access to food and water
- Prevent rapid or excessive intoxication
- Immediately comply with any direction from police or authorised officers
5. Equipment Supplied
The Brew Bin unit includes:
- Wheelie bin kegerator (“The Brew Bin”)
- Beer taps and fittings
- CO₂ gas cylinder and regulator
- Beer lines
- Associated components
Only beer supplied by Clarendon Brewing may be connected unless agreed in writing. Unopened kegs remain the property of Clarendon Brewing and must not be removed, transferred, or supplied outside the approved event location.
6. Use & Safety Conditions
The Hirer must ensure:
- The unit remains upright at all times
- Indoor or fully weather-protected use only
- Placement on level ground
- No unauthorised modification, repair, or adjustment
- Gas components are not tampered with
The Brew Bin must not be transported by the Hirer unless agreed in writing.
Children must not operate taps or access controls.
7. Delivery & Access
The Hirer must provide:
- Safe, level access for delivery and collection
- Clear access free of obstacles
If delivery or collection is delayed due to unsafe or restricted access, additional fees may apply.
8. Hire Period
The hire period is agreed at the time of booking.
Our standard hire period is 12 hours from the time of drop-off or pickup, unless otherwise agreed.
Additional charges apply if equipment is not available for collection at the agreed time.
9. Cleaning
The Brew Bin must be returned:
- In reasonably clean condition
Excessive cleaning will incur a cleaning fee.
10. Damage, Loss & Theft
The Hirer is responsible for all loss, theft, or damage to The Brew Bin and associated equipment during the hire period.
This includes, but is not limited to:
- Gas cylinder loss or damage
- Regulator or tap damage
- Keg loss or damage
- Structural damage to the Brew Bin
- Water damage caused by improper drainage or use
The Hirer is liable for the reasonable cost of repair or replacement (including parts and labour).
Where repair is not possible, replacement cost will be based on current market value.
Where costs exceed the bond amount, the Hirer remains liable for the balance.
11. Bond
A refundable bond is required prior to hire.
The bond may be retained in part or full for:
- Damage
- Theft
- Missing components
- Excessive cleaning
- Breach of these Terms
Bond refunds are processed following inspection.
12. Weather & Environmental Conditions
The Brew Bin must not be exposed to:
- Rain
- Direct hose water
- Flooding
- Excessive heat without shade
Damage caused by weather exposure is the Hirer’s responsibility.
13. eCup Hire
If the Hirer chooses to hire Clarendon Brewing branded reusable eCups:
- eCups are hired at a fee of $1.00 per cup.
- Lost, stolen, or damaged eCups will incur a replacement fee of $2.00 per cup.
The Hirer is responsible for:
- Ensuring all eCups are returned at the end of the hire period
- Returning cups stacked neatly in manageable piles
- Removing excess liquid and debris before return
Replacement costs may be deducted from the bond.
14. Limitation of Liability
To the maximum extent permitted by law:
- Use of The Brew Bin is at the Hirer’s risk
- We are not liable for injury, property damage, event disruption, lost profits, or consequential loss
- Liability is limited to the hire fee paid
Nothing in these Terms excludes rights under the Australian Consumer Law.
15. Cancellation Policy
Cancellations:
- More than 7 days prior: Full refund of hire fee
- 2–7 days prior: 50% hire fee retained
- Less than 48 hours: 100% hire fee retained
16. Refusal of Service
We reserve the right to refuse or cancel hire where:
- Liquor laws may be breached
- The event poses safety risks
- False or misleading information was provided
- Payment terms are not met
17. Indemnity
The Hirer indemnifies and holds harmless Sparge Pty Ltd and Clarendon Brewing from any claims, penalties, fines, or damages arising from:
- Breach of liquor laws
- Injury caused by misuse
- Failure to supervise alcohol service
- Unauthorised relocation or modification of equipment
