Refund and Returns Policy

1. Consumer Rights

At Clarendon Brewing, we aim to provide you with high-quality products and excellent customer service. We understand that sometimes you may need to return a product, and we want to make the process as simple and transparent as possible.

As a consumer, you are entitled to certain rights under Australian Consumer Law. Our refund and returns policy is in accordance with these rights and regulations.

2. Returns and Refunds

2.1 Change of Mind

If you change your mind about a purchase, we may offer you a refund or exchange within a reasonable period of time, provided that:

• The item is returned in its original condition, including packaging, tags, and any accessories.
• You provide proof of purchase, such as a receipt or order confirmation.
• The item is not listed as an excluded item (see section 3).

Please note that you may be responsible for return shipping costs for change-of-mind returns.

2.2 Damaged or Faulty Products

If you receive a product that is damaged, faulty, or not as described, please contact us immediately to arrange a return, refund, or replacement. We will cover the cost of return shipping for damaged or faulty products.

2.3 Consumer Guarantees

Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product you purchased:

• Has a major problem that would have stopped you from buying it if you had known about the issue.
• Is significantly different from the description, sample, or demonstration model shown to you.
• Is not fit for the purpose you told us you wanted it for and cannot be easily fixed within a reasonable time.
• Does not meet the specific purpose or achieve the results you requested.

3. Excluded Items

Please note that certain items may not be eligible for return or refund due to hygiene or safety reasons, including but not limited to:

• Perishable goods, such as food and beverages.
• Personalised or custom-made items.
• Products with broken seals or packaging that has been opened or tampered with.
• Products that have been used, worn, or damaged after delivery.

4. How to Request a Return

To request a return or refund, please contact our customer service team at [contact email or phone number] within [number] days of receiving your order. Our team will guide you through the return process and provide you with further instructions.

5. Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund or replacement. Refunds will be issued to the original payment method used for the purchase within [number] business days.

6. Contact Us

If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact us. Our customer service team is here to assist you and ensure your shopping experience with Clarendon Brewing is a positive one.